Brookdale Senior Living Temporary F/T or P/T Accounts Receivable Analyst in Milwaukee, Wisconsin

Temporary F/T or P/T Accounts Receivable Analyst

6737 W. Washington St. Suite 2300

Job #:ARACmilWI7245655

/Brookdale//. Bringing new life to senior living./

Job Summary:

Responsible for providing customer service and support to Brookdale customers and associates to ensure exceptional service is provided.

Your responsibilities:

  1. Provides quality customer service in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software.

  2. Assists in training community associates as pertains to Accounts Receivable procedures and functionality available in multiple proprietary systems.

  3. Identifies potential customer account issues through review of daily, weekly, and monthly generated reports and queries.

  4. Researches and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction.

  5. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customers" experience.

  6. Performs additional duties, as assigned.

Required skills and qualifications:

  • Associate or Bachelor"s degree preferred and a minimum of 2-3 years related experience; or equivalent combination of education and experience.

  • Minimum of 2-3 years accounting experience required.

  • Must have good customer service skills.

/If you"re a Brookdale associate, please consider referring someone through the Good People Program!

Brookdale is an EOE-(Equal Opportunity Employer) and drug-free workplace.

Brookdale offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, educational reimbursement. All associates, age 21 and older, are eligible to participate in the 401(k) retirement savings plan.

Flexibility with schedule including availability to work evenings, weekends, and holidays/