Brookdale Senior Living Corporate Intake Associate - BHS in Brentwood, Tennessee

Corporate Intake Associate - BHS

111 Westwood Place Suite 200 Brentwood, TN 37027

Job #: CIACObreTN67235924

/Brookdale.// Bringing new life to senior living. /

Job Summary:

Completes functions related to the intake process for Home Health/Hospice patients for assigned geography including workflow within the Electronic Medical Records (EMR) system. Responsibilities include, but are not limited to, managing the intake process for Home Health/Hospice, setting up patient account information, and facilitating face-to-face physician encounter visit.

*Your responsibilities: *

  1. Reviews, approves and coordinates all referrals directed toward assigned geography. Manages all assigned intake/admission EMR workflow for Home Health patients (initial referrals, physician verification, etc.) per assigned care team.

  2. Provides daily reporting to team regarding pending admissions, new admission and outstanding (open) items.

  3. Coordinates with care team in facilitating completion of physician face-to-face patient appointment/encounter visit. Responsible for the face-to-face encounter workflow process as assigned within the EMR, which includes contacting the physician"s office to verify visit or schedule visit, request visit documentation, and log activity within the EMR.

  4. Builds and maintains positive relationships and rapport with co-workers, associates, patients and their family members and community personnel.

  5. Adheres to communication guidelines established by Brookdale and local and regional management.

  6. Provides professional customer service to associates, patients, physicians, and other referral sources.

  7. Maintains a safe and clean work area and adheres to facility/corporate safety standards.

  8. Adheres to established confidentiality standards as required by Brookdale and HIPAA concerning community and patient information.

  9. Completes special projects as assigned by the management team.

*Required skills and qualifications: *

  • High School Diploma required.

  • Home Health office experience needed

  • A minimum of two years of experience in an office setting, at least one year of home health agency office experience preferred.

  • Proficiency with computer use and software applications including MS Office software products required and experience with EMR software preferred

If you"re a Brookdale associate, please consider referring someone through the Good People Program!

Brookdale is an EOE-(Equal Opportunity Employer) and drug-free workplace.

/Brookdale offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, educational reimbursement. All associates, age 21 and older, are eligible to participate in the 401(k) retirement savings plan. /